Elements and Performance Criteria
- Identify the rights and needs of the client
- Identify and negotiate options
- Assist the client to represent their own needs
- Provide client with information and support the client to represent their rights and needs
- Assist client to make contact with relevant persons and agencies to meet their identified needs
- Assist client, when requested by the client, to put their views to relevant persons and agencies to meet their needs
- Advocate for the client about a specific issue if client is not able to represent their rights or concerns
- Promote the rights, needs and interests of the client